Service Rules – KTeaTop

Terms of Service

Effective Date: February 6, 2026 Brand: kteatop

OVERVIEW
This website is operated by kteatop. Throughout the site, the terms “we”, “us” and “our” refer to kteatop. kteatop offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us—including our Magnetic Brewing Systems, Tea Selections, and Accessories—you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. Commercial Use Restriction: The products available on this site are intended for end-consumers. We reserve the right to limit the quantities of any products or services that we offer. Orders that, in our sole judgment, appear to be placed for the purpose of resale, distribution, or other commercial purposes without prior written authorization may be cancelled.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. Product Appearance: We have made every effort to display as accurately as possible the colors and images of our products (including the metallic finish of the MT/AT series and tea leaf textures). We cannot guarantee that your computer monitor’s display of any color will be accurate.
PRODUCTS & SERVICE MODIFICATIONS
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Specific Product Clauses:

A. Tea Products (Consumables): Tea is a natural agricultural product. Slight variations in flavor, leaf shape, or color between batches/harvests are natural and not considered defects.

B. Hardware (MT/AT Series): The Magnetic Levitation Valve and transmission structures are proprietary designs. Unauthorized disassembly, reverse engineering, or modification of the device voids all warranties and is strictly prohibited.

C. Electronic Safety: The AT (Automated) series contains lithium batteries and electronic components. Do not submerge the handle or base in water. Damages caused by improper cleaning are not covered by warranty.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you via the email provided. Resale Prevention: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
SHIPPING & IMPORT COMPLIANCE (CRITICAL FOR TEA)
Customs & Duties: You are responsible for all import duties, taxes, and brokerage fees.

Agricultural Regulations: Regulations regarding the import of tea leaves (plant products) vary by country. It is the customer’s responsibility to ensure that the tea products ordered can be lawfully imported to the destination country. kteatop is not liable for packages confiscated or destroyed by local customs authorities due to agricultural restrictions.

RETURN & REFUND POLICY (SUMMARY)
Tea: Due to food safety and hygiene regulations, all tea sales are final and non-refundable once dispatched, unless the item is incorrect or physically damaged upon arrival.

Hardware: Unused hardware may be returned within [Insert Days, e.g., 14 Days] in original packaging.

Breakage Reporting: For glass accessories or ceramic parts, you must report any breakage within 48 hours of delivery with photographic evidence. Late claims will not be accepted.

OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us creative ideas, suggestions, proposals, or other materials (e.g., design feedback on our brewing mechanism), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
PROHIBITED USES
In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights (specifically regarding our magnetic valve technology); (c) to submit false or misleading information; (d) to upload or transmit viruses or malicious code.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted or error-free. In no case shall kteatop, our directors, officers, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including:

Damages resulting from the misuse of electronic components (AT Series).

Allergic reactions to tea products (please review ingredients).

Cuts or injuries from broken glass accessories.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless kteatop and our affiliates, partners, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to your breach of these Terms.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of [Insert Your Location, e.g., Hong Kong / China].
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@ktea.top

Privacy Policy

Last Updated: February 6, 2026

INTRODUCTION
At kteatop, we value your privacy as much as we value the purity of your tea. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

Identity Data: Name, Username (if applicable).

Contact Data: Billing address, Shipping address, Email address, and Phone number (Required for international logistics carriers).

Financial Data: Payment confirmation details. Note: We do not store your full credit card numbers; transactions are processed by secure third-party payment gateways (e.g., Stripe, PayPal).

Commercial Data (For Business Buyers): If you are purchasing for commercial use, we may collect Company Name, Tax ID / VAT Number, and business registration details for invoice generation and customs clearance.

HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

Logistics & Customs Compliance: Since our products include Tea (agricultural goods) and Precision Hardware, we must provide accurate data (including your phone number and address) to customs authorities and shipping carriers to ensure lawful import.

Communicate with You: To send order updates, tracking information, and customer support responses.

Screen for Potential Risk or Fraud: We analyze orders to identify potential fraud or unauthorized resale activities (blocking unauthorized distributors), ensuring our inventory remains available for genuine consumers.

Product Optimization: We analyze purchase trends (e.g., preference for MT vs. AT series, or specific tea flavors) to improve our future product development and inventory planning.

Marketing (With Consent): Provide you with information or advertising relating to our products, such as new tea season alerts or hardware accessories launches.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.

Service Providers: We use Shopify to power our online store and Google Analytics to understand how our customers use the Site.

Logistics Partners: Your shipping address and phone number are shared with carriers (such as DHL, FedEx, UPS) strictly for delivery purposes.

Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Opt-out: You can opt out of targeted advertising by using the settings links for Facebook, Google, and Bing Ads available on their respective platforms.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS (GDPR / CCPA)
European Residents: You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Note that your information will be transferred outside of Europe (including to Canada and the United States) for storage and processing.

California Residents: You have the right to request information about how your data is shared for marketing purposes.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. However, certain transaction data must be retained for tax and accounting purposes as required by law.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [info@ktea.top]

Last Updated: February 6, 2026

INTRODUCTION
At kteatop, we believe in transparency—both in the clarity of our tea infusions and in how we manage your online data. This Cookie Policy explains what cookies are, how we use them on our website, and your choices regarding their use. By continuing to browse or use our Site, you agree to our use of cookies as described in this policy.
WHAT ARE COOKIES?
Cookies are small text files that are downloaded to your computer or mobile device when you visit a website or use an app. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to distinguish you from other users of our website. This helps us to provide you with a seamless browsing experience (e.g., keeping your tea selection in the cart) and also allows us to improve our Site.
HOW WE USE COOKIES
We use the following types of cookies for specific purposes:

A. Strictly Necessary Cookies These are essential for the operation of our website. Without these cookies, services you have asked for cannot be provided.

Shopping Cart: Remembering the tea hardware (MT/AT series) or loose-leaf tea you added to your cart while you browse other pages.

Security: Identifying trusted web traffic and protecting your checkout process from fraud.

Load Balancing: Ensuring our website loads quickly and distributes traffic effectively during high-traffic product launches.

B. Performance & Analytics Cookies These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.

Product Insights: We analyze which product pages (e.g., “Magnetic Valve Technology” vs. “Oolong Tea”) receive the most attention. This helps us optimize our inventory and future designs.

Traffic Sources: Understanding whether you found us via a search engine, a social media ad, or a direct link.

User Behavior: Identifying if a user is browsing as an individual enthusiast or displaying bulk-purchasing behavior (which helps our internal team identify potential wholesale partners).

C. Functionality Cookies These are used to recognize you when you return to our website.

Personalization: Remembering your preferences (such as your choice of language, region/currency, or recent tea flavor views) to provide a more personalized experience.

D. Targeting & Advertising Cookies These cookies record your visit to our website, the pages you have visited, and the links you have followed.

Re-Marketing: We use this information to make our website and the advertising displayed on third-party platforms (like Facebook, Instagram, or Google) more relevant to your interests (e.g., showing you accessories compatible with the tea maker you viewed).

Ad Performance: Helping us measure the effectiveness of our advertising campaigns.

THIRD-PARTY COOKIES
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Common third-party providers on our Site include:

Google Analytics: For website traffic analysis.

Shopify: For e-commerce platform functionality.

Social Media Pixels: (e.g., Meta/Facebook, TikTok) for advertising tracking.

MANAGING COOKIES
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site (e.g., you may be unable to complete a purchase).

Browser Settings: Check the ‘Help’ menu of your browser (Chrome, Safari, Firefox, Edge) to learn how to change your cookie preferences.

Opt-Out Links: You can opt-out of Google Analytics tracking by visiting http://tools.google.com/dlpage/gaoptout.

CHANGES TO THIS POLICY
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
CONTACT US
If you have any questions about our use of cookies or other technologies, please email us at info@ktea.top

Shipping Policy

Last Updated: February 6,2026

At kteatop, we are dedicated to delivering our precision brewing systems and premium teas to enthusiasts worldwide. Below are the details regarding our shipping process, timelines, and policies.

1. ORDER PROCESSING TIME

Standard Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Special Note for AT Series (Electronics): Due to strict international aviation safety checks for lithium batteries, orders containing the AT Automated System may require an additional 24 hours for hazardous material screening before dispatch.
High Volume: During new product launches or holiday seasons, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

2. SHIPPING RATES & DELIVERY ESTIMATES

We utilize a network of premium logistics partners (Direct Line Services) to ensure your package arrives safely and quickly.

Destination	Shipping Method	Estimated Delivery Time
East Asia Premium (Japan, South Korea, Singapore)	Priority Direct Line	4 – 8 Business Days
North America (USA, Canada)	Standard International	7 – 12 Business Days
Europe (UK, DE, FR, IT, ES, NL, etc.)	Standard International	6 – 10 Business Days
Southeast Asia & Oceania (MY, TH, VN, AU, NZ)	Standard International	6 – 12 Business Days
Rest of World	Standard International	10 – 20 Business Days

Important for South Korea Customers: To ensure the fastest delivery (typically 3-5 days), you must provide your Personal Customs Clearance Code (PCCC) at checkout. Failure to provide this may result in customs rejection.
Please note that “Business Days” refers to Monday through Friday, excluding public holidays.
Delivery delays can occasionally occur due to customs clearance processes which are beyond our control.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Tracking Activation: Please allow 24-48 hours for the tracking number to become active in the carrier’s system.
Split Shipments: If you order both Hardware (Tea Set) and Tea Leaves, they may be shipped in separate packages to optimize customs clearance speed and compliance. You will receive separate tracking numbers for each package.

4. CUSTOMS, DUTIES & TAXES

kteatop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

Tea Import Regulations: Regulations regarding the import of agricultural products (tea leaves) vary by country. Please ensure you are aware of your country’s specific import regulations. kteatop is not liable for packages delayed, seized, or destroyed by local customs authorities due to agricultural restrictions.

5. SHIPPING RESTRICTIONS (BATTERIES)

Due to international shipping regulations regarding Lithium-Ion Batteries (contained in our AT Series handles), we cannot ship to certain addresses, including:

PO Boxes (varies by region, please use a physical address if possible).
APO/FPO (Military Addresses).
Certain remote islands where dangerous goods air cargo is restricted.
If we cannot ship to your location due to battery regulations, we will cancel your order and provide a full refund immediately.

6. DAMAGES & LOST PACKAGES

Damaged on Arrival: Our tea sets contain glass and precision mechanical parts. If your order arrives damaged, please contact us within 48 hours with photos of the damaged item and the packaging. We will arrange a replacement free of charge.
Lost Packages: If your tracking says “Delivered” but you haven’t received it, please check with your neighbors or local post office first. If the package is confirmed lost in transit by the carrier, we will ship a replacement.

Return & Refund Policy

Last Updated: February 6, 2026

At kteatop, we stand behind the precision engineering of our Magnetic Brewing Systems. However, as our products are designed for food and beverage preparation, hygiene and safety are our top priorities.

Please review our policy carefully before initiating a return.

THE “HYGIENE FIRST” PRINCIPLE
Can I return a used product? No. To ensure the safety of our customers, we cannot accept returns of any hardware or accessories that have been used, washed, or filled with water/tea.

Eligibility for Return: Items must be in brand new, unused condition, with all original protective films, tags, and packaging intact.

Inspection: All returns are inspected upon arrival. If a returned item shows signs of use (e.g., water spots, tea residue, scratches, or missing packaging), we will not issue a refund, and the item will be discarded for hygiene reasons.

TEA PRODUCTS (FINAL SALE)
All sales of tea leaves are FINAL. Due to food safety regulations, we cannot accept returns or exchanges on loose-leaf tea or tea bags once they have left our facility.

Exception: If you received the wrong tea blend (e.g., you ordered Oolong but received Black Tea), please contact us within 48 hours with a photo, and we will reship the correct item immediately. You do not need to return the incorrect package.

HARDWARE RETURNS (CHANGE OF MIND)
If you have simply changed your mind and the item is completely unused:

Window: You have 30 days from the delivery date to request a return.

Shipping Cost: You are responsible for the return shipping costs. Since our main fulfillment center is global, international return shipping fees can be significant. We recommend using a trackable shipping service.

Restocking Fee: A 10% restocking fee may apply to cover inspection and repackaging labor.

DAMAGES & DEFECTS (WE COVER IT)
We guarantee that our products arrive in perfect condition.

Glass Breakage / Cosmetic Damage: Given the fragile nature of glass liners and tea pots, you must inspect your order immediately upon arrival.

Report Limit: You must email us photos of the damage within 48 hours of delivery.

Resolution: We will send a free replacement part (e.g., a new glass liner) immediately. You do not need to return the broken glass.

Note: Claims made after 48 hours will be treated as “accidental breakage during use” and are not covered.

Functional Defects: If the Magnetic Valve fails to seal or the AT Motor does not work right out of the box, this is covered under our Warranty. We will arrange a replacement or repair free of charge.

HOW TO INITIATE A RETURN
Email our support team at [Insert Support Email] with your Order # and reason for return.

For “Change of Mind,” confirm the item is unused and in original packaging.

For “Defects/Damage,” attach clear photos or a short video showing the issue.

We will provide you with a Return Authorization (RA) number and the return address. Do not return items to the address on the shipping label without contacting us first.